Terms and Conditions
Payment or Deposit required to start an order (non-refundable). We accept cash, checks, and credit cards (VISA, Master Card, and Discover). Quotes are valid for 30 days.
Once the quote and artwork is approved, our turnaround time is approximately 4-7 business days. Depending on our schedule, we can also offer rush services for those that need their orders sooner.
Please submit these requirements at least 7 business days prior to your deadline. If we do not receive these requirements within the time frame, your order is subject to be delayed.
-Finalized Garment Selection (style, quantity, size, and colors)
Customer responsibility: Throughout the process of an order, various issues can pop up regarding the artwork or garments that you will need to address. (For example: if a certain garment color is out of stock, we would contact you and ask for an alternative option.) If we do not hear from you and do not resolve these issues in a timely manner, the turnaround time can be subject to delays.
In cases where our distributors have back ordered or discontinued certain garments, we can offer substitute garments for the out of stock items, or we can wait until the stock is replenished. Please keep in mind that turnaround time may be affected, resulting in delays.
With every order, we will provide a digital mock up and 1 revision. If additional mock ups are needed, the hourly artwork fee will be applied. It is the customer’s responsibility to check the mock up for any misspellings or other errors. This especially applies to designs that have a list of names. If everything looks right, please confirm with us that the artwork is ready for print. If we do no hear from you in a timely manner, the turnaround time can be subject to delays.